Each visitor who visits a category page one or many times is tracked as a single visitor. We understand pricing based on volume of page views or API calls is not fair to merchants. Merchants are not charged extra if the same visitor continues to engage one or many times at the online store during that month.

Tagalys brings intelligence to your online store by predicting product performance for every product. We collect and analyze every action across your store to predict how existing and new products will perform, to increase your sales & conversion. While most e-commerce platforms sort products based on simple sorting like best sellers or new arrivals we sort products based on predictive performance. This gives every product including new products an opportunity to be showcased at the right position because your visitors are on the move and likely to bounce if what they see is not what is trending.

Yes you can and the features on each plan will be adjusted accordingly. You no longer have to jump plans due to increased page views

If a merchant wants to promote certain kinds of SKUs across the entire site e.g., promote floral patterns during summer, then using T-Score Boosting (tag) boosting products with the tags of "Floral" can instantly be pushed to be displayed in the top positions on category pages. No manual drag & drop or CSV files.

We host data that can give you insights into your products and its performance. If you want other vendors who work with you to leverage Tagalys API's to increase your conversion rate, we have APIs for consumption. For example, if you want to trigger a browser notification asking your visitor that a chat agent can assist them, when a visitor has scrolled for 3 pages, spent 2 minutes and chosen 2 filters before, we can provide that.

All products synched with Tagalys are counted as an individual SKUs. All variants are counted as individual SKUs. If your store has 2 store fronts, each store front with 1000 products and each product 2 variants, then total number of SKUs is 4000 SKUs.

Our server infrastructure creates live backups across multiple servers, to ensure we avoid a single point of failure providing a 99.9% uptime guarantee.

Tagalys has an updates mechanism that works with the Cron job on your platform. We do not pull products from your platform as it will unnecessarily increase your server load. Updates are pushed to Tagalys automatically when detected by your platform Cron. If Cron is not available, please contact us to create a custom Cron job.

While some 3rd party products periodically pull updates from your e-commerce platform, it creates unnecessary load on your servers. By using the Cron, we detect when an update is present and transfer updates to Tagalys only when required. This eliminates redundant data processing and incremental loads to your servers which host your e-commerce platform.

Every new client is allocated 4 hours on onboarding support to help best utilize Tagalys. Based on your availability, we will set up 1 call every week until the first month. Post onboarding, our customer success team will be available for 4 hours every month at no additional charge.

Detailed SLAs can be found at https://support.tagalys.com/what-are-your-sla-for-any-issue-resolution. Enterprise customers will have a custom SLA based on their requirements.

This is the total number of days of data that will be stored. This data will be fully queryable for reports and also used in full or partial to compute product performance based on the profile of your online store.